Did you recently purchase tickets, power-ups, and/or barrels and not receive it? Sometimes, there can be a short delay from the time of purchase to when you actually receive them. Here are our steps on how to make sure you have received your purchase!
Refresh the Game
The first step is to try exiting the game completely and then reloading it on your device. Most of the time, that’s all you will need to do to get your purchase to show up!
If you still have not received your purchase, the next step is to wait 2-5 minutes and then check on your purchase status.
Reviewing Purchases
Apple Purchases (iPhone, iPad, iPod)
To review your purchase history on your Apple device, here is Apple’s guide: https://support.apple.com/en-us/HT204088
Once you are able to see your purchase history, you will be able to see the status of your purchase—whether it has been completed or if it is still pending.
Pending Purchases
If your purchase is showing as pending, please note that tickets, power-ups, and/or barrels will not be added to your account until the purchase has been completed.
For more information on what the pending status means in relation to your Apple account, please see the following link: https://support.apple.com/en-us/HT201292
Completed Purchases
When your purchase is complete, it will show a date and an Order ID. If you still have not received your tickets, power-ups, and/or barrels from your Apple purchase, please contact our Customer Support line through the in-game support function with a screenshot of your receipt ready to send in.
More Information on Apple Purchases
- How to update your Apple payment information: https://support.apple.com/en-us/HT201266
- Apple receipt bundling: https://support.apple.com/en-gb/HT20135
- Family purchase management: https://support.apple.com/en-gb/HT201079
- Apple’s accepted forms of payment: https://support.apple.com/en-gb/HT202631
- Apple declined payment or payment update requested: https://support.apple.com/en-gb/HT203005
- Apple ID account disabled: https://support.apple.com/en-ca/HT204106
- Contact Apple support: https://www.apple.com/contact/
Google Play (Android)
To review your purchase history on your Android device, here is Google Play’s guide: https://support.google.com/store/answer/6160235?hl=en
Once the transaction has been completed, you will receive a receipt with a unique purchase number. This number starts with a GPA and ends with a series of numbers.
If you have received your receipt but believe you did not receive your [CURRENCY] from your Google Play purchase, please contact our Customer Support line through the in-game support function with a screenshot of your receipt ready to send in.
More Information on Google Play Purchases
- How to update your Google Play payment information: https://support.google.com/googleplay/answer/4646404
- Family purchase management: https://support.google.com/googleplay/answer/6294544?hl=en
- Google Play declined card: https://support.google.com/store/answer/6160259?hl=en
- Contact Google Play support: https://support.google.com/store/answer/7334136?hl=en
Facebook (Windows, MacOS)
To review your Facebook in-game purchases, please see the following guide: https://www.facebook.com/help/220279601335568?helpref=faq_content
If you have received your receipt but believe you did not receive your tickets, power-ups, and/or barrels from your Facebook purchase, please contact our Customer Support line through the in-game support function with a screenshot of your receipt ready to send in.
More information on Facebook purchases
- Add or remove a Facebook payment method: https://www.facebook.com/help/242462812536016?helpref=uf_permalink
- Personal Facebook account has been disabled: https://www.facebook.com/help/103873106370583/?ref=u2u
- Contact Facebook support: https://www.facebook.com/help/contact/1780604318900624
Amazon (Kindle)
To review your in-app Kindle purchases, please see the following guide from Amazon: https://www.amazon.com/gp/help/customer/display.html?nodeId=201983330
You can also go directly to your purchase history similarly to how you would if you were purchasing from the normal (non-Kindle) Amazon store.
If you have received your receipt for your purchase and still have not received your tickets, power-ups, and/or barrels from your Kindle purchase, please contact our Customer Support line through the in-game support function with a screenshot of your receipt ready to send in.
More information on Kindle purchases
- Edit your credit card information: https://www.amazon.com/gp/help/customer/display.html?nodeId=921842
- Contact Amazon Pay support: https://www.amazon.com/gp/help/customer/contact-us
Windows 10
To review your in-app purchases through the Microsoft Store, please see the following guide from Microsoft: https://support.microsoft.com/en-us/help/4027310/microsoft-store-view-your-order-history
If you have received your receipt for your purchase and still have not received your tickets, power-ups, and/or barrels from your Microsoft Store purchase, please contact our Customer Support line through the in-game support function with a screenshot of your receipt ready to send in.
Contacting Customer Support
If you were charged for your attempted purchase but did not receive your tickets, power-ups, and/or barrels, please contact our Customer Support department through the in-game support feature.
For expedited service, please be sure to include your player ID, along with how much you were charged (in USD), and how many tickets, power-ups, and/or barrels you expected to receive.
Once you have received a confirmation email that your support request has been received, please send us a screenshot of your receipt.
You can send us a screenshot of your receipt by attaching it to your response back to that email.
If you do not include any of the above information, please note that our support agents will request this information before they can proceed with a full investigation of the issue for you.